Registered Office: 33 James Street Burleigh Heads QLD 4220 ABN: 64 088 550 074 Lic No: 246939

As a client of Australian Insurance Solutions Pty Ltd, we want you to know you have the right to expect the following standards from us: i. You will receive friendly, courteous and awesome service. You will be respected and not taken for granted. ii. We will honour our commitments to you absolutely. iii. You will always receive the highest standard of support, quality advice and products plus the best possible value for money. iv. We will acknowledge any communication you have with us on the same day received. v. You will always be able to seek our help to solve any insurance related problem you have. vi. We will be honest, truthful and "up-front" with you at all times. vii. We will communicate with you frequently and openly as we build a win-win long term partnership with you. viii. Our team will be most professional at all times. ix. Our relationship with you will be built on trust and rapport and high pressure tactics will never be employed. x. Our recommendations will never be based purely on price. We undertake give every consideration to your overall needs and wants. xi. We undertake to represent you at all times. Our primary interest is you and NOT the insurance companies with whom we negotiate on your behalf. ..